Travelling smart with pets

Preparing properly for your pet’s trip

To ensure optimum travel conditions for your pet, we suggest you follow the advice below:

  • Avoid carrying it for too long in your car boot just before boarding. Give it some exercise just before putting it in its cage;
  • Think about feeding your pet several hours before the flight (4 to 6 hours) to prevent the digestive phase from occurring during the flight;
  • Remember to give it a drink just before departure to prevent excessive dehydration during the flight;
  • We recommend not giving it any medicines or tranquilisers. Ask your vet for advice on this subject. Cover the bottom of its cage with an absorbent material, such as a blanket;
  • Do not hesitate to put a piece of your clothing in its cage. Since it has your scent, your pet will be less stressed during the flight.

Your pet must be kept in the container throughout the flight, and it remains under your entire responsibility.

General conditions of carriage of an animal

    Cats and dogs

    Are you travelling with your cat or dog? To find out everything about the general conditions of their transport, consult our dedicated page:

    GENERAL CONDITIONS OF CARRIAGE FOR DOGS AND CATS

    List of dog breeds prohibited on board

    Some dog breeds are not accepted on our flights, to be sure to be able to make your dog travel in the best conditions, click here:

    DISCOVER THE LIST

    Rodents

    Are you travelling with your rodent? To know everything about the general conditions of its transport, consult our dedicated page:

    GENERAL CONDITIONS OF TRANSPORT OF A RODENT

    Travelling with your bird? To know everything about the general conditions of its transport, consult our dedicated page:

    GENERAL CONDITIONS OF CARRIAGE OF A BIRD

    Special cases

    Do you want to travel with an animal other than a dog, cat, rodent or bird? Visit our dedicated page:

    GENERAL CONDITIONS OF CARRIAGE OF AN ANIMAL

    The conditions for entry of an animal to and from Mayotte

    The entry conditions for an animal to and from Mayotte are not the same as on our other destinations. Visit our dedicated page:

    Animal entry conditions / Mayotte

    Everything you need to know about transporting an animal

      In the cabin

      To find out everything about transporting your pet in the cabin, visit our dedicated page:

      TRANSPORT OF AN ANIMAL IN THE CABIN

       

      In the hold

      To find out everything about transporting your pet in the hold, visit our dedicated page:

      TRANSPORT OF AN ANIMAL IN THE HOLD

      Contact us

      Our agents are available 7 days a week from France, the French West Indies and Africa. 

      From France and the French West Indies

      Please dial 3917 to contact our Customer Service

       

      From the Indian Ocean and Africa

      Please dial +33 1 70 39 22 10 to contact our Customer Service

      To consult our customer service opening hours by geographical area, click here : 

      Opening hours

      contact us

      Do you have other questions?

      If you have other questions regarding your trip, we invite you to consult our FAQ, you will find all the answers.

      However, if you still need assistance, please do not hesitate to contact us.