Assets informations

Frequently asked questions about assets

Where can I find my asset number?

Your asset will be sent to the email address you used to make your purchase. The relevant number can be found in the form below: 

Important informations :

N°1 : Initial file number
N°2 : Your asset number
N°3 : Surname/first name
N°4 : Original ticket number

How do I use my asset?

There are two ways to use your asset:

Online :

When ordering, on the "Order Summary" page, in the "You have a asset" box, enter your asset number (no spaces or dashes. Example: 9230123456789) and click "Apply discount".

By phone :

From mainland France, dial 3917, Monday to Sunday between 07:00 and 23:00.
From the West Indies, dial 3917 between 01:00 and 18:00 Monday to Sunday.
From the Indian Ocean, dial 0033 1 70 39 22 10, Monday to Sunday between 09:00 and 01:00.

Why doesn't my asset work online?

• The currency of the asset is different from the currency of the site used

- For an asset in EUROS, use the flycorsair.com website by selecting a euro zone (France, Martinique, Guadeloupe, Réunion).
- For an asset in XOF, you must use the flycorsair.com website by selecting the zone in XOF (Ivory Coast)
- For a CAD asset, you must use the flycorsair.com site by selecting the Canadian dollar zone (Canada)

• The surnames/first names on the file are different from those on the asset.
• The asset has already been used.

How do I transfer my benefits?

If you have selected paid services on your first file, you can transfer them to your new file by contacting customer services:

From mainland France, dial 3917, Monday to Sunday between 07:00 and 23:00.
From the West Indies, dial 3917 between 01:00 and 18:00 Monday to Sunday.
From the Indian Ocean, dial 0033 1 70 39 22 10, Monday to Sunday between 09:00 and 01:00.

I bought my ticket at an agency, what should I do?

Contact the agency that issued your ticket.

How long is my asset card valid for?

Your asset is valid for 1 year from the date of issue.

Why does the amount of my asset not match the amount of my reservation?

In the event of a cancellation, the full amount of the fare will be refunded, including the fare, taxes, fees and charges shown on the original ticket.

The additional services associated with the original ticket will be carried over to the new travel dates, in which case we invite you to remind our customer service of these services when making your new reservation.

Insurance is not included in the amount of the asset, we invite you to contact Présence Assistance by email: relationclients@presenceassistance.com 

Can I transfer my assets to a loved one?

Your asset is nominative and non-transferable.

The price of my new booking is lower than the price of my original booking, what happens to the difference?

If you do not use the full amount, the difference will be credited to your account for a future trip.

This asset can be used as part payment for a future trip, but cannot be used to pay for additional services.