Can I get a refund for the purchase of an additional baggage item?

This service is non-refundable and non-transferable.
However, it can be modified and postponed in the case of a change in flight. Please remember that if you change your trip online on the website, your additional baggage will not be re-associated with the new flight automatically. You will need to contact our Customer Service who shall then transfer your additional baggage to the new flight.

Essential information:
Additional baggage is limited to 9 bags per passenger, including the basic deductible. 
This service cannot be purchased in the following cases:
- for babies under the age of 2
- for the transport of animals (in the cabin or in the hold).

Contact Customer Service, which is open every day from 07:00 am to 23:00pm:

If you are abroad please dial: